Lower Upcott – Booking Conditions

The contract for short-term rental is between Ben May as owner and the person making the booking (over 18years) in acceptance on behalf of everyone in the party, and becomes operative once payment has been received and confirmation sent.

PAYMENT – a non-refundable deposit of one third of the rental is payable at the time of booking, receipt of which should be within 7 days of provisional booking being made.  The balance is payable 4 weeks prior to arrival.  If booking is made within 4 weeks of the arrival date then full payment is due at the outset.  Payment by credit card or cheque should be made to Lower Upcott Farm. 

CANCELLATION – for whatever reason, must be made in writing by the person making the booking and signing the booking form.  Upon its receipt we will make a refund less the non-refundable deposit or equivalent for bookings made within 4 weeks of arrival.  Should the accommodation not be re-let then the cost is not refundable, and it is very strongly recommended that, in your own interests, adequate and appropriate insurance cover is arranged. 

HIRE PERIOD – from 3pm on day of arrival until 10am on day of departure; any variation must be by prior agreement and arrangement.

OCCUPANCY – must not exceed maximum stated on the brochure/website.

COMPLAINTS – dissatisfaction of any sort must be made known immediately, to allow every reasonable opportunity to rectify matters and redress any untoward situation or occurrence.   No complaints or grievances can be considered after departure or period of rental.

BREAKAGES/DAMAGE – must be paid for.  Every care and consideration must be taken of the property and its fixtures, fittings and furnishings, which should be left in the same tidy and clean condition upon departure as they are on arrival.

PETS – up to two dogs per property by prior arrangement only.  Other animals or birds are not permitted.  Dogs must not be allowed on the furniture or left unattended in the cottage.  Please provide their own bedding, rugs and towels.

RIGHTS – the owners reserve the right to refuse any booking and if deemed necessary, in exceptional circumstances to alter, modify or cancel arrangements made.

LIABILITY – No responsibility can be accepted for accident, loss, damage, expense or inconvenience to or of persons, property, vehicles or contents of vehicles, in respect of or belonging to any member of the party or visitor, arising directly or indirectly from the property, utilities or weather.